Privacy Policy for Catholic Charities of Southeast Michigan (CCSEM)

Introduction
Catholic Charities of Southeast Michigan (CCSEM) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when interacting with our website (ccsem.org), programs, and services. We aim to ensure transparency and compliance with applicable privacy laws and regulations.

Types of Information Collected
CCSEM may collect the following types of personal information from individuals who use our website, donate, or engage with our services:

• Personal Identifiers: Name, email address, mailing address, phone number, and date of birth.
• Payment Information: Information required to process donations or payments (e.g., credit card details), which is securely handled through third-party payment processors.
• Usage Data: Information on how you use our website, such as IP address, browser type, and pages visited.
• Communications: Records of communications between you and CCSEM, including email, phone, and SMS interactions.

Method of Information Collection
CCSEM collects personal information through the following methods:

• Direct Interactions: You can tell us what you provide by filling out forms on our website, donating, or contacting us by phone, email, or in person.
• Automated Technologies: Information is collected automatically through cookies, tracking technologies, and server logs when you visit our website.
• Third-Party Sources: Information received from payment processors, social media platforms, and referral partners.

Purpose of Data Collection
CCSEM collects personal information for the following purposes:

• Service Delivery: To provide support, process donations, and deliver the programs and services you request.
• Communications: To send service-related communications, updates, and responses to inquiries.
• Marketing and Outreach: To inform you of events, campaigns, and ways to support our mission (with prior consent).
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and lawful requests.

Data Security Measures
CCSEM takes the security of your personal information seriously. We implement a combination of technical, administrative, and physical safeguards to protect data from unauthorized access, disclosure, alteration, and misuse. This includes encrypted communications, secure storage, and access controls.

• Data Sharing
  CCSEM does not sell, rent, or trade personal information. We may share your information in the following limited circumstances:
• Service Providers 
  With third-party providers who assist us in processing payments, hosting our website, or supporting our operations.
• Legal Compliance: 
  When required by law, court order, or government regulation.
• Consent:
  When you provide explicit consent for specific data-sharing purposes. 

Please note, if you consent to receive SMS communications from CCSEM, your phone number and consent information will not be shared with third parties for marketing purposes under any circumstances.

User Rights
You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at info@ccsem.org. We will respond to your request in accordance with applicable privacy laws.

Terms of Service for SMS Communications
Consent for SMS Communication
By providing your phone number and opting in to SMS communications, you consent to receive SMS messages from CCSEM. Information obtained as part of this consent process will not be shared with third parties for marketing purposes under any circumstances.

Types of SMS Communications
If you have consented to receive text messages from CCSEM, you may receive communications related to the following:

• Donation confirmations and acknowledgments
• Program updates and service information
• Invitations to events, campaigns, and volunteer opportunities
• Emergency alerts or notifications

Standard Messaging Disclosure

• Message and Data Rates: Message and data rates may apply. Charges are determined by your mobile carrier. For details on your mobile plan’s rates, please contact your carrier.
• Frequency of Messages: The number of messages you receive will depend on your level of engagement with our services. On average, you can expect to receive between 1 to 4 messages per month.
• Opting Out: You may opt out at any time by texting "STOP" to the number from which you received the message. After this, no further SMS communications will be sent from CCSEM.
• Help Requests: For assistance, text "HELP" to the number from which you received the message or visit our website at https://www.ccsem.org/services
• Privacy Policy: For more information, please review our Privacy Policy at [https://ccsem.org/privacy-poli...].

Contact Us

• If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
  Catholic Charities of Southeast Michigan (CCSEM)
  Attn: Marketing and Communications 
  24445 Northwestern Hwy., Suite 200
  Southfield, MI 48075
• Email: info@ccsem.org 
  Phone: 586-416-2300 ext. 3653
  
  This Privacy Policy is effective as of December 1, 2024 and may be updated periodically. Please review it regularly for any changes.