Call: 855.88CCSEM (22736) |
Department: Behavioral Health
Location: Royal Oak, MI
Position Type: Part Time
Rate of Pay:
Days/Hours Worked: This is a part-time, 20 hours per week position. May need to work some evening hours.
The Intake Coordinator is responsible for client intake and clerical duties as related to the operations of Behavioral Health Services including providing support to psychiatrists. The position provides direct assistance to the Office Manager and Clinical Services Manager as needed and requires skill in planning, organizing and coordinating the delivery of patient care by all staff personnel as well as the coordination of day to day office activities.
Qualifications, Knowledge, Skills & Abilities
High school diploma or equivalent required; Bachelor’s degree in Business or Human Services related field preferred.
One year, minimally two years’ experience for lead role, in a clerical support position; behavioral health office experience preferred.
Knowledge and/or experience with behavioral health services and funding sources preferred.
Any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
Position requires a highly organized, assertive manner with good interpersonal skills and excellent customer service.
Position requires computer (Microsoft Office) proficiencies, creative problem solving and effective time management skills.
Essential Duties and Responsibilities
Answer all front desk phone calls
Greet visitors and clients
Complete intake process
Maintain client files
Check in clients for individual and group sessions
Manage Psychiatrists schedules (ensures authorization is in place before appointment, clinical documentation is in place for psychiatrist)
Receive and properly record payments
Inform Office Manager and/or Clinical Services Manager of all daily outstanding balances (i.e. unpaid co-pays, fees, other)
Distribute inter-office mail
Order office supplies