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Call: 855.88CCSEM (22736)   |

Donor Relations Manager

General Info

Department: Development

Location: Southfield

Position Type: Full Time

Hours/Pay

Rate of Pay:

Availability:

Days/Hours Worked: The core CCSEM business days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Experience

Education Requirements: Bachelor's Degree in Business, Public Relations, Marketing, Communications, Philanthropy, Nonprofit Management or a related field from an accredited college or university; or an equivalent combination of education and experience.

Experience Requirements: Minimum of two years of professional experience in fundraising or across a combination of the following fields of work: fundraising, donor relations, public relations, marketing, communications, and community engagement.

Special Requirements:

Description

*Please submit cover letter when applying for this position*



The Donor Relations Manager leads fundraising efforts and donor stewardship initiatives designed to build the annual fund, increase donor retention, and support growth of the major gift program. This individual reports to the Chief Development Officer (CDO) and is an integral part of the development team, working in collaboration the CDO, Director of Marketing and Communications, Data Entry Associate, and other administrative and program management team members.

The Donor Relations Manager is outward-facing and often the first point of contact with the agency for donors and other constituents. This includes working with others on the development team to develop meaningful Catholic parish engagement and awareness around the mission of Catholic Charities, including how that translates into enhanced giving and volunteerism opportunities.



Essential Duties & Responsibilities:

Manage and drive direct mail appeals (currently six mailings annually), including establishing theme, writing content, planning the schedule, identifying and segmenting the mailing list, working with vendor on design and production.
Utilize digital resources including website, social media, and peer-to-peer (Just Giving) platforms to create and conduct concurrent complimentary campaigns/appeals or additional independent campaigns, such as Giving Tuesday.
Create and implement new donor acquisition strategy including more fully engaging donors that come to our attention through United Way and annual in-parish appeal collection.
Assist in successful implementation of annual November in-parish appeal collection.
Collaborate with program managers to gather content and testimonials to inform appeals and impact reporting.
Manage tribute program and communication with area funeral homes.
Expand monthly donor and recurring gift program.
Ensure accuracy and integrity of Raiser’s Edge donor database; record donor contacts, donations and other data as needed.
Create, refine, and implement timely and meaningful donor acknowledgement and recognition mechanisms and procedures.
Write acknowledgement letters, donor correspondence, proposals, reports, articles.
Create and implement first-time donor recognition program.
Utilize relationship-based donor communications, including impact reporting, to increase donor retention.
Collaborate with communications colleagues to compose and disseminate donor-related social media and newsletter content.
Assist in donor engagement and identification of prospective major gift donors.


Qualifications, Knowledge, Skills & Abilities

Bachelor's Degree in Business, Public Relations, Marketing, Communications, Philanthropy, Nonprofit Management or a related field from an accredited college or university; or an equivalent combination of education and experience. Substantial experience can be taken into consideration for the education requirement.
Minimum of two years of professional experience in fundraising or across a combination of the following fields of work: fundraising, donor relations, public relations, marketing, communications, and community engagement.
Servant leader with a collaborative and team-oriented approach to work; experience working on a team preferred.
Excellent project management skills and a demonstrated ability to prioritize multiple streams of work.
Knowledge of teachings and traditions of the Catholic Church.
Annual giving outreach techniques including direct mail, online, recurring donations, tributes, and matching gifts.
Digital platforms including social media, crowdfunding, peer-to-peer fundraising, and electronic newsletters.
Best practices in relationship-based donor communications.
Nonprofit agency operations and funding.
Microsoft Office Suite applications (Word, Excel, PowerPoint).
CRM software: Blackbaud Raiser’s Edge, Raiser’s Edge NXT, and related Blackbaud platforms preferred.